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Refund policy

  1. Only products purchased from this website may be returned, exchanged, and refunded. Items are not valid for return or exchange unless the item was damaged/defective upon receipt.
  2. For returns and exchanges due to change of size, wrong item received, or faulty/defective/damaged items, please follow our returns procedure, so that we can assist you in the replacement or refund of your order. 
  3. We reserve the right to reject the return of products which are not returned in accordance with our returns procedure. Please contact our customer service by reaching out to our Facebook page (https://www.facebook.com/adventurebagsph/) or Instagram account (https://www.instagram.com/adventurebagsph/)  to declare the items you wish to return. We will provide instructions to facilitate your return request. 
  4. You have the right to return and exchange any purchased products for the following reasons: 
    • Change of Size - Only allowed if the item received was not the size you ordered
    • Change of Color - Only allowed if the item received was not the color you ordered.
    • Wrong Item - The product you received was not the product you ordered.
    • Damaged or Defective Item - The product you ordered was damaged when you received it.
  5. Return and exchange of the product you ordered due to the following reasons are not allowed:
    • Change of mind
    • Delivery delays
    • Size does not fit on you - Before checkout, please make sure that the items in your cart have the correct sizes. You may check the size charts thru these links:

Sliders: www.adventurebagsph.com/collections/sliders

Shorts: www.adventurebagsph.com/collections/shorts

Jackets: www.adventurebagsph.com/collections/jackets

Shirts: www.adventurebagsph.com/collections/shirts

  1. Please note the following:
  • For return and exchange requests, item/s ordered must be returned first before we can process the exchange. The value of the replacement item would be based on the actual price paid. 
  • For refund requests, item/s ordered must be returned first before we can process the refund. The value of the item at the time of request is the actual price paid by the customer.
  • In returning products, please reuse the plastic envelope packaging your order was shipped in to proceed with the return. Unless the item was damaged upon receipt, please return your articles in mint condition, without them being worn or washed. The item has to be clean and intact. All of the item and its parts (not limited to accessories, pouches, straps, etc.) have to be returned and product labels must be attached to the items as sold.
  • We reserve the right to reject any product returns if guidelines are not met. 
  • Upon receipt of the returned item, it will be evaluated and confirmed if the item is acceptable for exchange. 
  • Once the returned item is approved for exchange, please note the following delivery dates to receive the replacement item: Metro Manila & Provincial - 7 to 14 days
  • If the item is not approved for return, the customer will shoulder the shipment fee.
  • Items returned must be in good condition (unless the item was damaged upon receipt) with original packaging and tags still intact.
  • Only products purchased from this website may be returned. 
  • The Adventure shall replace the returned item with exactly the same item of a different size or color, or the same item in good condition. If the item is no longer available, The Adventure will coordinate with the customer for a suitable replacement.